Yes, absolutely. We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents. The package will not display our company name or any product descriptions on the outside. Your billing statement will also show a discrete company name.
We only collect information necessary to process your order and provide customer support. This includes shipping address, email, and payment information. Device usage data remains on your device and is not transmitted to our servers unless you explicitly enable cloud sync features. See our Privacy Policy for complete details.
Standard shipping takes 3-5 business days within the continental United States. International shipping times vary by location, typically 7-14 business days. You will receive a tracking number via email once your order ships. Free shipping is included on all orders.
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer. Shipping times for international orders are typically 7-14 business days.
Yes, once your order ships, you will receive an email with a tracking number. You can use this number to track your package through our shipping carrier's website.
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. The product must be in its original, unopened packaging and in new condition. Please note that for hygiene reasons, opened products cannot be returned unless there is a manufacturing defect. See our full Return Policy for details.
If you receive a defective product, please contact our support team immediately. We offer a 1-year warranty covering manufacturing defects. We will replace or repair your device at no cost, including free return shipping. Please contact us at support@aipleasure.com with your order number and a description of the issue.
Yes, you must be 18 years or older to purchase our products. By placing an order, you confirm that you are of legal age in your jurisdiction to purchase adult products. We use age verification systems to ensure compliance with all applicable laws.
Setting up your device is simple! Please refer to our How It Works section for detailed setup instructions, including first-time charging, WiFi configuration, and connecting to the mobile app. We also provide video tutorials to guide you through the process.
The device provides up to 2 hours of continuous use on a full charge. Charging time is approximately 2 hours using the included USB-C cable. The device uses a high-capacity lithium-ion battery and includes smart power management to extend battery life.
Yes, our device operates at less than 60dB, which is quieter than a normal conversation. Advanced motor technology and sound-dampening materials ensure discreet operation.